Last Updated On: 29-Jan-2025
This Privacy Policy outlines how Matterwise (Kenya) collects, uses, stores, and shares personal data in accordance with the Kenya Data Protection Act, 2019.

By using our platform (https://law.casepal.co.ke/), you agree to the practices described below. If you do not agree with any part of this policy, kindly refrain from using the platform.

1. Who We Are

Matterwise is a law practice management platform designed for lawyers and law firms in Kenya and beyond.
Contact: info@casepal.co.ke
Website: https://law.casepal.co.ke/contact-us/

2. Definitions

  • “User”: A legal professional or law firm using Matterwise.
  • “Personal Data”: Any information relating to an identified or identifiable individual, including name, email, mobile number, and law firm details.
  • “Data Controller”: The law firm using Matterwise to manage its data.
  • “Data Processor”: Matterwise, as a service provider handling data on behalf of law firms.

3. Information We Collect

We may collect and process:

  • Full Name
  • Email Address
  • Mobile Number
  • Work Address
  • Law Firm or Practice Name

4. How We Collect It

  • When you register or fill out forms on our website
  • When you interact with the platform
  • From public or lawful third-party sources

5. Why We Collect It

We process your data for:

  • Account creation and login
  • Payment processing
  • Providing platform features and legal practice tools
  • Legal compliance and audits
    We only process data necessary for our service and do not use it for any other purposes without your explicit consent.

6. How We Share Your Data

We do not share your data with third parties unless:

  • For analytics, under strict confidentiality
  • Required by Kenyan law, court orders, or regulations
  • In case of a merger or acquisition In all cases, your data will be protected under the same or higher level of protection.

7. Data Retention

We retain data for a minimum of 90 days and a maximum of 2 years after account termination unless otherwise required by:

  • Legal obligations
  • Tax or audit purposes
  • Ongoing legal proceedings

Anonymous or aggregated data may be retained indefinitely.

8. Your Rights (Under Kenyan Law)

As a data subject, you have the right to:

  • Access or request a copy of your data
  • Correct or delete your data
  • Object to processing or withdraw consent
  • Request data portability
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise these rights, contact us at info@casepal.co.ke.

9. Cookies & Tracking

We may use cookies or similar technologies. See our [Cookie Policy] for more details.

10. Security

We employ industry-standard security protocols. However, we cannot guarantee absolute security over the internet and recommend users take reasonable precautions, including:

  • Logging out after use
  • Avoiding public devices
  • Using strong passwords

11. Children’s Privacy

Matterwise does not knowingly collect data from anyone under 18 years of age. If such data is found, it will be deleted immediately unless required by law.

12. International Data Transfers

Although we operate in Kenya, your data may be processed or stored in other jurisdictions (e.g., cloud servers). We ensure any such transfer complies with the Kenyan Data Protection Act.

13. Data Ownership & Export

  • All legal data remains the sole property of the law firm.
  • Matterwise will provide a full SQL database export upon request.
  • After export, Matterwise is not responsible for how the data is handled externally.

14. Data Breach Responsibility

Matterwise will notify users within 72 hours in the event of a data breach as required by law.

Matterwise is not liable for breaches caused by user negligence, including:

  • Sharing passwords
  • Using unsecured networks
  • Falling victim to phishing or malware

15. Use of AI & Automation

Matterwise may use AI to assist with:

  • Document classification
  • Scheduling reminders
  • Case analytics

However, users retain full control and can override or modify AI-generated insights. No legal decisions are made solely by automation.

16. Fair Usage & Conduct

By using Matterwise, you agree to:

  • Not misuse the system (e.g., fake cases, scraping, abuse)
  • Respect confidentiality and safeguard client data
  • Comply with the Law Society of Kenya’s ethical standards

17. Complaints & Resolution

  • Email complaints to info@casepal.co.ke
  • We’ll respond within 48 hours and resolve within 14 business days
  • Unresolved issues may be escalated to the ODPC or relevant legal bodies

18. Value-Added Services

These are optional and separately billed:

  • Website Creation (built with WordPress; client owns hosting & domain)
  • IT Support (server setups, troubleshooting)
  • Cybersecurity Training
  • Digital Marketing (SEO, Google Ads, social media)

Disclaimer: Matterwise is not responsible for external software failures or performance outcomes.

19. Support & External Providers

  • We provide support via our in-house team or vetted third-party providers.
  • Any third-party fees will be pre-approved by the client.
  • Matterwise is not liable for delays caused by third parties.

20. Force Majeure

We are not liable for service interruptions caused by:

  • Internet disruptions
  • Cloud server failures
  • Cyberattacks
  • Natural disasters
  • Legal or regulatory changes

21. System Updates & Notifications

We may perform system updates, patches, and improvements.
You will be notified of major changes via:

  • Email
  • In-app messages
  • Website announcements

Minor security patches may be deployed without notice.

22. Final Clarifications

  • Matterwise is a platform, not a legal service provider.
  • We do not offer legal advice, case mediation, or court representation.
  • Data input accuracy is the user’s responsibility.
  • Third-party integrations are subject to their own terms.
  • Subscription plans cover platform use; add-ons are charged separately.

For more details or clarification, reach out via:
📧 info@casepal.co.ke
🌐 https://law.casepal.co.ke/contact-us/